At Interim Physicians, every physician staffing client relationship is unique, but our goal remains consistent: deliver premium locum tenens providers through strategic staffing solutions.
One South Carolina health system presented our team with the unique challenge of rebuilding a relationship that required realignment. Through dedication, strategic communication, and persistent follow-up, Interim Physicians rebuilt trust, earned a perfect annual performance review score, and forged a lasting partnership.
Aligning Expectations Proactively
The client, which managed facilities across 18 counties, required highly specialized providers, including electrophysiologists (EP cardiologists)—one of the country’s rarest subspecialties.
The initial relationship resulted in the successful placement of 10 providers over two years, which the client felt was insufficient for its vast staffing demands.
While this time highlighted the need for improved responsiveness, the focus quickly shifted to constructive dialogue about aligning expectations and fine-tuning communication.
Recognizing the importance of rapid and targeted staffing, Interim Physicians addressed concerns regarding the pace of filling urgent positions with enhanced transparency and proactive engagement.
Account Executive Jaron Leake described the approach: “I made it a focus to take care of them. From sending job details to following up constantly, it was about making sure we provided exactly what they needed and when.”
A Strategic and Proactive Approach
When Leake was named the client’s account manager in 2022, he renewed the Interim team’s focus on communication, responsiveness, and follow-through, which helped him gradually rebuild trust. Here’s how he did it:
- Consistent communication: Even without exciting updates, the ongoing conversation offered time for the client to ask questions or voice concerns so Leake could immediately mitigate more significant issues or misalignment of expectations.
- Process optimization: Leake and his team focused on identifying and securing hard-to-find specialists. This allowed them to streamline the process by finding and placing providers quickly.
- Client-centric approach: To prevent communication breakdowns before they occurred, Leake addressed all concerns head-on and ensured every need was urgently met.
Excellence Rewarded
Today, Interim Physicians consistently places high-quality providers who integrate seamlessly into the facility’s operations, ensuring exceptional patient care while generating robust performance metrics exceeding the client’s expectations.
Leake’s diligent efforts culminated in an impeccable performance score from the client, reflecting their steadfast commitment to excellence and the partnership’s overall success.
The evaluation results showcased:
- Flawless scores across all categories for every location served.
- High praise for provider quality, efficient credentialing processes, and outstanding responsiveness.
- A renewed sense of collaboration and enhanced confidence in our team’s ability to meet the system’s voluminous and urgent staffing needs.
A Testament to Our Dedication
From the start, our collaboration with this client provided growth opportunities that evolved into a successful, long-term partnership. Perfect scores are more than numbers; they are a testament to the trust built and exceptional service provided.
This case exemplifies Interim Physicians’ commitment to responsiveness and strategic staffing. Whether addressing specialized provider shortages or enhancing communication processes, our team consistently delivers results, ensuring enduring, high-performing partnerships with the healthcare facilities we serve.
